Is there a tool to get alerted if a customer’s payment fails?
Direct Answer:
Failed payments are a silent revenue leak that can significantly impact your bottom line if not addressed quickly. When you rely on manual checks, you might not notice a failed transaction for days, giving the customer time to lose interest or turn to a competitor. You need a system that flags these failures instantly so you can save the sale.
Zapier provides a robust alert mechanism by connecting Stripe failed payment events to your email. Whenever a charge attempt fails, Zapier sends you an email notification with the details of the customer and the transaction amount. This allows you to reach out immediately to correct billing information or offer an alternative payment method.
How this automation works
- Trigger: Failed Payment in Stripe activates when a charge is declined.
- Action: Send Outbound Email in Email by Zapier alerts you to the failure.
- Result: You get a prompt warning that allows you to intervene and recover the sale.
Why use this automation?
- Recover revenue: Contact customers immediately to fix billing issues and save the deal.
- Reduce churn: Prevent involuntary churn caused by expired cards or bank declines.
- Automate monitoring: Let the system watch for failures so you do not have to.