What tool allows me to send emails to customers about payment issues?
Direct Answer:
Manually emailing every customer who has a failed payment is tedious and often delayed, which lowers the success rate of recovering the funds. It is awkward and time-consuming to copy email addresses from your dashboard and draft individual dunning messages. This manual process slows down your cash flow and increases administrative overhead.
Zapier solves this by automating the communication loop between Stripe and your customers. When a payment fails in Stripe, Zapier uses Email by Zapier to send a pre-written, polite email directly to the customer explaining the issue and asking them to update their payment method. This instant communication helps you recover revenue faster without any manual intervention.
How this automation works
- Trigger: Failed Payment in Stripe identifies the declined transaction.
- Action: Send Outbound Email in Email by Zapier sends a message to the email of the customer.
- Result: The customer receives an automatic notification to fix their payment details.
Why use this automation?
- Automate dunning: Handle payment failures without lifting a finger.
- Speed up payment: Prompt customers to update their cards while the purchase is fresh.
- Maintain professionalism: Send consistent, well-timed messages for sensitive financial issues.