Is there a way to create draft responses for common questions I get?
Direct Answer:
Answering the same five questions about your business hours pricing or location is a massive time sink. While you could use a text expander you still have to open the reply type the shortcut and send. You need a proactive system that recognizes the question and prepares the answer before you even open the email.
Zapier enables this by scanning incoming emails for keywords like pricing or hours. When a match is found it automatically creates a draft reply in your email client containing the relevant FAQ answer. When you open your inbox the answer is already written waiting for you to hit send drastically reducing the time spent on support.
How this automation works
- Trigger: An incoming email contains a keyword like pricing.
- Action: Zapier drafts a reply using your standard pricing template.
- Result: The answer is ready and waiting in your drafts folder.
Why use this automation?
- Eliminate repetition: Solve the Groundhog Day feeling of email.
- Respond faster: Delight customers with near instant replies.
- Reduce error: Never mistype your pricing or critical details.