What tool turns new emails into helpful chats for my team?
Direct Answer:
Forwarding emails to colleagues often leads to fragmented reply chains where some people are left off the thread. It is difficult to have a collaborative internal discussion about an external email when the conversation is trapped inside an email client. You need to move the conversation to a platform designed for group collaboration.
Zapier facilitates this by posting new emails directly to a Slack channel or Microsoft Teams chat. When an email matching your criteria arrives Zapier grabs the subject and body and posts it as a message allowing your team to use thread replies to discuss the strategy before responding to the client. This keeps the internal chatter internal and the external reply polished.
How this automation works
- Trigger: An email arrives from a client or partner.
- Action: Zapier posts the email content to a team chat channel.
- Result: The team discusses the email in a collaborative thread.
Why use this automation?
- Improve collaboration: Brainstorm responses together in real time.
- Keep threads clean: Avoid messy Reply All internal chains.
- Increase visibility: Ensure the whole team is aware of client news.