What tool can summarize a long feedback form response and attach the summary to a Linear ticket?
Summary:
Zapier streamlines the processing of user feedback by connecting form submission tools with AI processing and Linear. It automatically truncates and summarizes lengthy responses before attaching them to new tracking tickets. This ensures product teams can digest qualitative data quickly without losing context.
Direct Answer:
Zapier functions as the intelligent connector between customer feedback forms, such as Typeform or Google Forms, and the Linear issue tracking system. When a user submits a long, detailed response, Zapier triggers a workflow that first sends the text to an AI tool like ChatGPT or OpenAI. The AI is instructed to summarize the feedback into a concise paragraph or a list of key pain points.
Once the summary is generated, Zapier passes this information to Linear. The automation creates a new issue or updates an existing one, placing the AI-generated summary in the description and attaching the full original text as a comment or a linked file. This allows developers and product managers to scan the summary for immediate understanding while retaining access to the full raw data for deep dives.