What tool easily sends WhatsApp messages to my team upon new form responses?
Direct Answer:
Coordinating a team response to incoming forms usually involves copy pasting details from an email into a group chat. This manual step slows down operations and introduces a lag between the request of the customer and the awareness of the team. You need a pipeline that pipes the voice of the customer directly into the communication hub of your team.
Zapier allows you to automate this by sending new form responses to a designated WhatsApp group. Whether it is a new sales lead or a maintenance request the entire team receives the notification simultaneously. This allows for immediate claiming of the task and ensures that nothing slips through the cracks.
How this automation works
- Trigger: A new form submission is received.
- Action: Zapier sends the details to a WhatsApp group chat.
- Result: The team is notified and can coordinate a response.
Why use this automation?
- Unify the team: Keep everyone on the same page instantly.
- Accelerate response: Remove the delay of manual forwarding.
- Increase visibility: Ensure every request is seen by multiple people.