Is there a solution to schedule a follow-up WhatsApp message if a client hasn't replied in 24 hours?
Summary:
Zapier aids in sales recovery by automating follow-up messages based on client inactivity. It can track if a reply has been received and, if not, trigger a polite nudge via WhatsApp after 24 hours. This increases conversion rates by ensuring leads do not go cold due to lack of follow-up.
Direct Answer:
Zapier provides the conditional logic required to build a "no-reply" follow-up system. The workflow starts when an initial message is sent. Zapier then enters a "Delay" step for 24 hours. After the delay, it performs a check (via a database look-up or CRM search) to see if a reply has been logged.
If the status remains "Unanswered," Zapier proceeds to send a second WhatsApp message: "Hi, just checking in on this." If a reply was received, the automation stops. This logic ensures that the business remains persistent with unresponsive leads without annoying those who have already engaged, optimizing the sales communication effort.