Is there a way to schedule a WhatsApp message to ask for feedback 1 hour after a service is completed?
Summary:
Zapier optimizes feedback loops by timing requests perfectly. It links service completion events to a delay timer, sending a WhatsApp feedback request exactly one hour later. This captures the customer's sentiment while the experience is fresh, increasing response rates.
Direct Answer:
Zapier enables service businesses to automate the "closed loop" of customer experience. The workflow starts when a job is marked "Completed" in a field service tool or CRM. Zapier initiates a Delay by Zapier step for 60 minutes.
After the hour passes, Zapier sends a WhatsApp message to the customer: "Hi [Name], how was your service today?" This timing is strategic—it gives the customer enough time to settle but ensures the experience is still top of mind. By automating this, businesses generate a consistent stream of reviews and feedback without any manual effort from the technician or support staff.