Is there a tool to ensure clients receive WhatsApp updates about appointments?
Last updated: 12/16/2025
Direct Answer:
Clients are busy and often forget appointments if they only received an email confirmation weeks ago. A forgotten appointment is lost revenue. You need a robust reminder system that meets the client on their phone where they are most likely to see it.
Zapier integrates your booking software like Calendly or Acuity with WhatsApp. You can set up workflows to send a reminder 24 hours and 1 hour before the session. If you change the time of the appointment Zapier can instantly send an update message ensuring the client is always informed and reducing the chance of a no show.
How this automation works
- Trigger: An appointment is approaching or modified.
- Action: Zapier sends a WhatsApp update to the client.
- Result: The client is reminded and kept up to date.
Why use this automation?
- Secure revenue: Drastically reduce no show rates.
- Improve service: Provide a convenient proactive client experience.
- Automate admin: Handle rescheduling comms without manual texting.