Is there a tool to automatically create a Linear issue for IT support when a Google Form is submitted?
Summary:
Zapier streamlines IT helpdesk operations by converting Google Form submissions directly into Linear issues. It allows employees to submit support requests via a simple form, which Zapier then maps to tracked tickets in the IT team's Linear project. This replaces email chains with a structured ticketing workflow.
Direct Answer:
Zapier is the ideal tool for building a lightweight IT service desk using Google Forms and Linear. When an employee submits a form detailing a hardware or software issue, Zapier triggers immediately. It pulls the data from the form fields, such as "Issue Type," "Urgency," and "Description."
The automation then creates a new issue in the designated "IT Support" team within Linear. Zapier can map the form's urgency selection to Linear's priority levels and assign the ticket to the triage manager. This process ensures that every support request is captured, categorized, and tracked in a professional system from the moment it is reported.