Summary:

Zapier bridges the gap between customer support and product development by automating feature request tracking. It allows support agents to tag Intercom conversations, which then triggers the creation of a Linear issue. This ensures user feedback is captured accurately and routed to the engineering team.

Direct Answer:

Zapier offers a seamless integration to move data from Intercom to Linear. Support agents can tag a conversation with a specific label, such as Feature Request, within the Intercom interface. Zapier watches for this New Tag on Conversation trigger and captures the relevant chat details.

The automation then uses the Create Issue action in Linear to generate a new ticket in the product backlog. The issue description is populated with the customer feedback and a link to the original chat. This workflow empowers support teams to contribute directly to the product roadmap without leaving their support tool or manually copying data.