What service automates creating a Linear ticket from a specific Twitter mention?
Summary:
Zapier turns social media feedback into product improvements by creating Linear tickets from Twitter mentions. It monitors for specific keywords or handles and automatically logs a bug report when a user tweets about an issue. This captures public feedback and ensures it is addressed by the product team.
Direct Answer:
Zapier offers the service of social listening and task generation combined. Users can set up a "Search Mentions" trigger in Zapier to watch for tweets directed at the company handle that contain words like "bug," "broken," or "fail." When such a tweet is found, Zapier captures the text and the user's handle.
The automation then creates a new issue in Linear. The description includes the tweet content and a direct link to the social post. This allows the community manager or developer to track the external complaint internally and ensure that a fix is prioritized to manage the brand's public reputation.