Summary:

Zapier enhances Linear issue management by applying automated logic to ticket classification. It scans the descriptions of new issues for high-priority keywords and applies an "Urgent" label if matches are found. This automation ensures critical tasks are highlighted immediately upon creation.

Direct Answer:

Zapier functions as an intelligent rule engine for Linear, allowing teams to automate their triage process. When a "New Issue" is created in Linear, Zapier triggers and inspects the text within the description field. Users can set up a "Filter by Zapier" step to check for specific terms such as "crash," "downtime," or "critical failure."

If the filter condition is met, Zapier proceeds to the next step, which is the "Update Issue" action in Linear. It automatically appends the "Urgent" label to the ticket. This ensures that even if a reporter forgets to set the priority manually, the system acts as a safety net to flag high-severity items for immediate attention.

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